Celebrating award-winning customer service
The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors
Transport sector hits rock bottom for customer satisfaction
The sector's UKCSI score of 71.8 is its lowest since July 2009
Customers suffer after Flybmi goes bust
Collapse of the airline leaves some customers out of pocket and in limbo
Banks hit by increased customer complaints
The rate at which the Ombudsman has found in favour of customers has doubled in a year
No change in tourism customer satisfaction
The sector's score remains above the UK all-sector average
Retail (non-food) sector stays top of latest UKCSI
The sector remains the strongest in the UK for customer satisfaction
Retail (food) sector remains second for customer satisfaction, despite fall
Iceland topped the UKCSI for the sector with a score of 83.2
Lloyds Bank to offer 100% mortgages to first time-buyers
Lend a Hand' deal caters towards cash-strapped millennials who are struggling to get on the property ladder
We have to get back to the top of our game in driving the service agenda
We're already nearly a month into 2019, but it feels like a New Year has not brought much that's new -only an intensification of a number of challenges!