Customer Service NewsYahoo mail crash affects email usersJanuary 15, 2020The Institute of Customer Service0 CommentsThe problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addressesRead more
Customer Service NewsBurger King grilled over new plant-based burgerJanuary 10, 2020The Institute of Customer Service0 CommentsThe fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegansRead more
Customer Service NewsBedfordshire residents left without waterDecember 20, 2019The Institute of Customer Service0 CommentsFaulty valve leaves customers high and dryRead more
Customer Service NewsPlum users complain about withdrawal issuesDecember 11, 2019The Institute of Customer Service0 CommentsThe money management app has apologised to customers after deposits and withdrawals were delayedRead more
Customer Service NewsSWR strike to cause misery for commutersDecember 4, 2019The Institute of Customer Service0 CommentsThe 27-day strike will cause chaos for passengers throughout DecemberRead more
Customer Service NewsOfgem outlines plans to tighten regulations for energy firmsOctober 25, 2019The Institute of Customer Service0 CommentsThe move by the industry watchdog comes after a series of recent failures by suppliersRead more
Customer Service NewsShell to offset customer emissions at no costOctober 21, 2019The Institute of Customer Service0 CommentsOil and gas giant will help customers reduce their CO2 footprintRead more
Customer Service NewsVodafone customers hit by bills of up to £10,000 following errorOctober 15, 2019The Institute of Customer Service0 CommentsVodafone customers unable to reach operator after incorrect roaming charges appliedRead more
Customer Service NewsNestle launches range of luxury KitKatsSeptember 27, 2019The Institute of Customer Service0 CommentsCustomers will be able to choose made-to-order bars available in 1,500 possible flavour combinationsRead more
Customer Service NewsMost and least reliable cars revealedSeptember 19, 2019The Institute of Customer Service0 CommentsA survey of 18,000 UK car owners reveals the reliability of certain models and brandsRead more