State pension projection blunder affects 360,000 people
June 18, 2019Error could mean people have planned retirement funds with inaccurate information
Customers steering clear of high street due to Brexit uncertainty
June 12, 2019Footfall at UK stores falls to its lowest point since January 2013
Services sector remains below average for customer satisfaction
June 11, 2019Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
Customers overcharged by Ā£24 billion
June 6, 2019Citizens Advice calls for consumer compensation following overcharge findings
HMRC cracks down on imitation fraud
June 4, 2019Tax authority introduces controls to better protect tax-payers against spoofing crime
Broadband, phone and pay TV firms must tell customers about cheaper deals
May 31, 2019A new watchdog ruling aims to tackle ‘loyalty penalty’
Consumers wary of depositing large sums with challenger banks
May 29, 2019A survey indicates that 47% of digital-only customers keep less than Ā£1,000 in their accounts
Technology is driving exciting customer opportunities – but trust is still the key
May 28, 2019We have recently published an important piece of research that looks at the extent to which organisations are managing to...
CityAM: GDPR is one year old, but has it helped business or eroded trust?
May 24, 2019We released a report which revealed that 64 per cent of the country cannot name a single organisation that they...
New railway timetable launched following torrid year
May 24, 2019Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for...
Customer satisfaction with the telecommunications and media sector still low
May 24, 2019Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Metro Bank says customers ‘money safe’ after WhatsApp rumour
May 23, 2019Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.