Membership Resources

Access insight and knowledge pieces. These are a mix of open resources and some accessible to members only

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APPG on Back our essential workers: Service with Respect campaign (25 Feb 2021)

March 31, 2021

The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service…

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Featured Infographic

UK Customer Satisfaction Index (UKCSI) Jan 2021 – Infographic

January 28, 2021

The January 2021 UKCSI is 76.8 (out of 100), and the lowest level since July…

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Popular Resources

Who Do You Trust? Improving trust through customer service – Research Launch

April 13, 2021
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APPG on Back our essential workers: Service with Respect campaign (25 Feb 2021)

March 31, 2021
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Everything you need to know about Management Qualifications

February 17, 2021
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Accessing the VLE: Guide to accessing the Virtual Learning Environment

February 10, 2021
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