BT back on the high street with customer service also returning to the UK
Company to co-brand stores with EE and repatriate support centres
Vodafone customers hit by bills of up to Ā£10,000 following error
Vodafone customers unable to reach operator after incorrect roaming charges applied
Millions of UK customers overcharged for home and car insurance
Increased insurance premiums after renewals costing Ā£200 extra per person a year on average
Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change
New Virgin Atlantic Airbus hits luxury heights
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Half a million households and businesses experience slow broadband
Ofcom has revealed that almost 2% of the population are affected by poor broadband connections
Nestle launches range of luxury KitKats
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
Thomas Cook collapse causes chaos for customers
The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers