Passengers face Heathrow disruption
Thousands of customers were affected despite planned strikes being averted
Nationwide doubles rates for two-thirds of overdraft borrowers
Other banks expected to follow suit in light of the FCA's crackdown on excessive overdraft fees
Sainsburys launches Deliveroo scheme
Customers will be able to order hot food and selection of items through the Deliveroo app
Customer satisfaction falls again in latest UKCSI
Organisations need to regain consumers' trust, according to the July Index
Fire-risk fridges and freezers still being sold to public
Consumers must be 'vigilant' and avoid these appliances, says Which?
British trains slower than global rivals
UK trains are well behind a number of European countries in terms of average speeds
Mobile customers can switch providers with one text
New Ofcom rules will make it quicker and easier for customers to change network
Mobile banking will overtake branch visits within two years
New research suggests branch visits will continue to fall in the face of app-based banking
EE hit with fine after texting customers without consent
ICO imposes penalty after ruling that company disregarded direct marketing rules
Customer satisfaction remains high with banks and building societies sector
The sector is the third highest rated for customer satisfaction