Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for...
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
The cigarette giant may be putting profits above the health of its customers according to health experts
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Leisure is the fourth highest rated sector for customer service in the UK