SWR strike set to cause Christmas chaos
November 14, 2019The planned strike for much of December will lead to travel upheaval for passengers
NatWest to axe paper statements
November 14, 2019Customers will still have the option of receiving paper statements if they wish to
We need to put community at the heart of the High Street to give it a new future
November 12, 2019We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in...
Transport sector remains rock bottom for customer satisfaction
November 8, 2019A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below...
Gatwick trial aims to improve boarding times
November 7, 2019The trial is seeking to improve the customer experience and reduce delays
Whirlpool under fire again for faulty dryers
November 7, 2019An investigation has found that the organisation tried to ‘silence’ affected customers and was slow to correct the problem
MPs slam banking IT failures
November 1, 2019Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
October 31, 2019The UK’s biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Fake Amazon reviews risk misleading consumers
October 25, 2019Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
Ofgem outlines plans to tighten regulations for energy firms
October 25, 2019The move by the industry watchdog comes after a series of recent failures by suppliers
Three Mobile outage leaves customers frustrated
October 24, 2019A network outage affected tens of thousands of users
The rising cost of a poor people strategy
October 23, 2019We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.