State pension projection blunder affects 360,000 people
Error could mean people have planned retirement funds with inaccurate information
Services sector remains below average for customer satisfaction
Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
Customer satisfaction with the telecommunications and media sector still low
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Insurance sector sees increase in customer satisfaction
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Football blunder sees Zavvi score an own goal
Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final
Best and worst UK mobile phone providers named
Customer survey shows satisfaction levels are low with Big Four providers
Rail passengers reject call for compulsory reserved seats
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Customers remain satisfied with the leisure sector
Leisure is the fourth highest rated sector for customer service in the UK
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.
Customer satisfaction with automotive sector stays above average
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average