Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK
Customer satisfaction with automotive sector sees slight fall
Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer satisfaction
Own-brand Waitrose champagne named best for value
The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts
Customer satisfaction with the utilities sector remains low
The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
NatWest to axe paper statements
Customers will still have the option of receiving paper statements if they wish to
Transport sector remains rock bottom for customer satisfaction
A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average
Gatwick trial aims to improve boarding times
The trial is seeking to improve the customer experience and reduce delays
Whirlpool under fire again for faulty dryers
An investigation has found that the organisation tried to 'silence' affected customers and was slow to correct the problem
Fake Amazon reviews risk misleading consumers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers