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HSBC and Santander ordered to refund customers for overdraft charges
December 6, 2019The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
Customers remain happy with the leisure sector
December 6, 2019The sector is the fourth highest rated for customer service in the UK
SWR strike to cause misery for commuters
December 4, 2019The 27-day strike will cause chaos for passengers throughout December
NatWest launches new digital bank
November 29, 2019The app-based Bó bank will provide users with a number of innovative features
Customer satisfaction with retail (non-food) sector falls, but remains high
November 29, 2019The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011
Morrisons loyalty points go missing
November 28, 2019Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in...
Own-brand Waitrose champagne named best for value
November 22, 2019The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts
Customer satisfaction with automotive sector sees slight fall
November 22, 2019Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer...
Customer satisfaction with the utilities sector remains low
November 15, 2019The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
SWR strike set to cause Christmas chaos
November 14, 2019The planned strike for much of December will lead to travel upheaval for passengers
NatWest to axe paper statements
November 14, 2019Customers will still have the option of receiving paper statements if they wish to
We need to put community at the heart of the High Street to give it a new future
November 12, 2019We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in...
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What leaders should learn from the Post Office scandal
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A New Year’s resolution for businesses in every sector: protecting workers from abuse
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Time to tackle abuse of insurance staff
Our CEO Jo Causon penned an opinion piece in the Insurance Post discussing our latest…
A time to believe in customer service
At this time of year, I'm reminded of a Christmas classic, The Polar Express –…
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