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Bedfordshire residents left without water
December 20, 2019Faulty valve leaves customers high and dry
Banks and building societies sees drop in customer satisfaction
December 20, 2019Sector sees first fall since 2016 but remains above UK average
Consumers warned over fire hazard Christmas tree lights bought online
December 19, 2019The majority of products bought online failed compliance checks
Customer satisfaction with tourism sector remains high
December 13, 2019Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13
UK’s worst street for broadband speed 800 times slower than the fastest
December 12, 2019In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Plum users complain about withdrawal issues
December 11, 2019The money management app has apologised to customers after deposits and withdrawals were delayed
The service opportunity in 2020
December 11, 2019Here are our predictions of key trends for 2020 from a service perspective.
HSBC and Santander ordered to refund customers for overdraft charges
December 6, 2019The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
Customers remain happy with the leisure sector
December 6, 2019The sector is the fourth highest rated for customer service in the UK
SWR strike to cause misery for commuters
December 4, 2019The 27-day strike will cause chaos for passengers throughout December
NatWest launches new digital bank
November 29, 2019The app-based Bó bank will provide users with a number of innovative features
Customer satisfaction with retail (non-food) sector falls, but remains high
November 29, 2019The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011
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Recording of 7 Key Themes for Successful Service Leaders – Open webinar
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Service matters even more when things go wrong
There is never a good time for a business’s systems to go down, but outages at…
Response to Industry and Regulators Committee: Inquiry into UK regulators
Are retailers equipped to serve their customers this Black Friday?
Black Friday marks the start of one of the busiest, and potentially profitable, trading periods…
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