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Gatwick trial aims to improve boarding times
November 7, 2019The trial is seeking to improve the customer experience and reduce delays
Whirlpool under fire again for faulty dryers
November 7, 2019An investigation has found that the organisation tried to ‘silence’ affected customers and was slow to correct the problem
MPs slam banking IT failures
November 1, 2019Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
October 31, 2019The UK’s biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Fake Amazon reviews risk misleading consumers
October 25, 2019Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
Ofgem outlines plans to tighten regulations for energy firms
October 25, 2019The move by the industry watchdog comes after a series of recent failures by suppliers
Three Mobile outage leaves customers frustrated
October 24, 2019A network outage affected tens of thousands of users
The rising cost of a poor people strategy
October 23, 2019We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment...
Shell to offset customer emissions at no cost
October 21, 2019Oil and gas giant will help customers reduce their CO2 footprint
Almost half of all recruitment fails, costing the UK economy £17.6bn a year
October 18, 2019New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK £17.6bn annually.
BT back on the high street with customer service also returning to the UK
October 17, 2019Company to co-brand stores with EE and repatriate support centres
Vodafone customers hit by bills of up to £10,000 following error
October 15, 2019Vodafone customers unable to reach operator after incorrect roaming charges applied
Blog, tips, research and updates…
Why you should enter the UK Customer Satisfaction Awards
Customer complaints see 8-fold rise on social media
Cabinet Office Consultation on a new Public Service Ombudsman
Is it really important for brands to listen to customers?
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