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Monzo rethinks its Plus account
October 4, 2019The app-based bank’s fee-charging packaged account is no longer available to new customers
National Customer Service Week provides a focal point that should become business as usual
October 4, 2019A chance to embed positive change
New Virgin Atlantic Airbus hits luxury heights
October 3, 2019The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Half a million households and businesses experience slow broadband
October 1, 2019Ofcom has revealed that almost 2% of the population are affected by poor broadband connections
Nestle launches range of luxury KitKats
September 27, 2019Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
Thomas Cook collapse causes chaos for customers
September 26, 2019The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers
More than 1,400 restaurants close in year to end of June
September 20, 2019Both household names and independents are struggling in the current climate
Aldi continues its expansion
September 20, 2019The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival...
Most and least reliable cars revealed
September 19, 2019A survey of 18,000 UK car owners reveals the reliability of certain models and brands
Retail parks attract more shoppers amid continued drop in high street footfall
September 13, 2019Retail parks saw a 1% increase in shoppers in August, but high street footfall fell by 1.9%
Eversmart Energy collapse leaves customers in the dark
September 12, 2019Energy supplier Eversmart Energy confirmed it has ceased to trade, leaving its 29,000 customers without a supplier
Supermarket chains found to mislead customers into spending more money
September 5, 2019An investigation by Which? has revealed some of the UK’s leading supermarket chains have been offering misleading deals that in...
Blog, tips, research and updates…
It is mission critical to turn around the decline in UK customer satisfaction
It is certainly disappointing and concerning that UK customer satisfaction has fallen again (the third…
Believe it or not, some companies still put their customers first
The Observer featured a comment from Jo Causon around The Institute's latest UK Customer Satisfaction…
Turning around the worrying decline in customer satisfaction
Our latest UK Customer Satisfaction Index, published on Tuesday, illustrates once again that customer service is…
Head to Head with Simon Brown (Landmark Information Group)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to…
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