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Consumers warned over fire hazard Christmas tree lights bought online
December 19, 2019The majority of products bought online failed compliance checks
Customer satisfaction with tourism sector remains high
December 13, 2019Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13
UK’s worst street for broadband speed 800 times slower than the fastest
December 12, 2019In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Plum users complain about withdrawal issues
December 11, 2019The money management app has apologised to customers after deposits and withdrawals were delayed
The service opportunity in 2020
December 11, 2019Here are our predictions of key trends for 2020 from a service perspective.
HSBC and Santander ordered to refund customers for overdraft charges
December 6, 2019The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
Customers remain happy with the leisure sector
December 6, 2019The sector is the fourth highest rated for customer service in the UK
SWR strike to cause misery for commuters
December 4, 2019The 27-day strike will cause chaos for passengers throughout December
NatWest launches new digital bank
November 29, 2019The app-based Bó bank will provide users with a number of innovative features
Customer satisfaction with retail (non-food) sector falls, but remains high
November 29, 2019The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011
Morrisons loyalty points go missing
November 28, 2019Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in...
Own-brand Waitrose champagne named best for value
November 22, 2019The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts
Blog, tips, research and updates…
Saga customers receive surprise windfall
Now’s the time for a service excellence reset to drive satisfaction back up
Greggs kicks off nationwide delivery service
Santander customers faced with interest rate slash
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