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Broadband, phone and pay TV firms must tell customers about cheaper deals
May 31, 2019A new watchdog ruling aims to tackle ‘loyalty penalty’
Consumers wary of depositing large sums with challenger banks
May 29, 2019A survey indicates that 47% of digital-only customers keep less than £1,000 in their accounts
Technology is driving exciting customer opportunities – but trust is still the key
May 28, 2019We have recently published an important piece of research that looks at the extent to which organisations are managing to...
CityAM: GDPR is one year old, but has it helped business or eroded trust?
May 24, 2019We released a report which revealed that 64 per cent of the country cannot name a single organisation that they...
New railway timetable launched following torrid year
May 24, 2019Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for...
Customer satisfaction with the telecommunications and media sector still low
May 24, 2019Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
Metro Bank says customers ‘money safe’ after WhatsApp rumour
May 23, 2019Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
Philip Morris ignites anger with life insurance discount
May 17, 2019The cigarette giant may be putting profits above the health of its customers according to health experts
Insurance sector sees increase in customer satisfaction
May 16, 2019Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Football blunder sees Zavvi score an own goal
May 15, 2019Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final
Sainsburys and Asda merger blocked
May 10, 2019Deal blocked by UK’s competition watchdog over fears it would raise prices for consumers
Bank fraud victims in line for fairer treatment
May 8, 2019A new code of conduct will help customers who have been scammed
Blog, tips, research and updates…
Passengers could be weighed before flights
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
Metro Bank users conned out of thousands by sophisticated scam
Customer satisfaction with automotive sector stays above average
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