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Mobile customers can switch providers with one text
July 4, 2019New Ofcom rules will make it quicker and easier for customers to change network
Mobile banking will overtake branch visits within two years
July 3, 2019New research suggests branch visits will continue to fall in the face of app-based banking
Customers see saving rates fall
July 2, 2019TSB joins Halifax, Nationwide and Yorkshire Building Society in cut announcement
EE hit with fine after texting customers without consent
June 28, 2019ICO imposes penalty after ruling that company disregarded direct marketing rules
Customer satisfaction remains high with banks and building societies sector
June 24, 2019The sector is the third highest rated for customer satisfaction
Facebook announces launch of cryptocurrency
June 21, 2019Customers will be able to use currency through Facebook apps and more
Firms that overcharge loyal customers could face instant fines
June 20, 2019Providers that exploit loyal customers are in the firing line in the face of new government proposals
State pension projection blunder affects 360,000 people
June 18, 2019Error could mean people have planned retirement funds with inaccurate information
Customers steering clear of high street due to Brexit uncertainty
June 12, 2019Footfall at UK stores falls to its lowest point since January 2013
Services sector remains below average for customer satisfaction
June 11, 2019Latest UKCSI indicates more customers than ever have experienced problems with organisations in the sector
Customers overcharged by £24 billion
June 6, 2019Citizens Advice calls for consumer compensation following overcharge findings
HMRC cracks down on imitation fraud
June 4, 2019Tax authority introduces controls to better protect tax-payers against spoofing crime
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Head to Head with Phillippa Cardno (Newbury Building Society)
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Navigating uncertainty requires clear and calm leadership
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Service in the headlines for the right reasons
We live in a world where poor customer service is increasingly dominating the headlines. As…
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