Why you should enter the UK Customer Satisfaction Awards
September 3, 2015Are you being recognised for great customer service? You should be.
Customer complaints see 8-fold rise on social media
July 27, 2015One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make...
Cabinet Office Consultation on a new Public Service Ombudsman
June 16, 2015Institute of Customer Service response to the Cabinet Office Consultation ‘A Public Service Ombudsman’
Is it really important for brands to listen to customers?
June 1, 2015The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart...
Ideal Queen’s Speech: recognise importance of good customer service
May 27, 2015What’s really needed from the Queen’s speech
Bridging the customer service skills gap for prosperity
May 26, 2015The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
Switch in a week legislation comes into play
May 26, 2015On the 16th September the Payments Council launched a new -‘7- day Switch’- account switching service (also called the Current...
Post-election: focusing politicians on customer service
May 8, 2015The election campaign has shown many themes across the parties that are very revealing of politicians thinking when it comes...
Jo Causon looks at some of the trends emerging in 2015
February 9, 2015Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015.
Putting an All-Party focus on Customer Service in the Utility sector
December 1, 2014The All Party Parliamentary Group on Customer Service was founded in July 2014 with an aim to raise awareness and...
Bringing complaints into focus with a series of masterclasses
November 24, 2014The UK Customer Satisfaction Index (UKCSI) shows that customer satisfaction has fallen nationally for the second consecutive year, from 77.9...
Creating a sustainable future: The relationship economy
August 29, 2014Customer expectations are certainly continuing to rise and their needs are evolving more rapidly, with convenience, ease of doing business...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.